Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible to return your item(s) in accordance with the terms below.

Return Window

You have 14 days from the date of delivery to request a return for a refund or exchange.

Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.
• Original tags must remain attached.
• Items should be returned in their original packaging where possible.
• Proof of purchase, such as your order number or receipt, is required

Items that do not meet these conditions may not be accepted for return.

How to Return

To start a return, please visit our return portal CLICK HERE

Once your return request has been approved, we will provide you with return instructions and the appropriate return address.

Please do not send items back without contacting us first, as we may be unable to process an unauthorised return.

Refunds

Once we receive and inspect your returned item(s), we will process your refund.

A 6% restocking fee will be deducted from the refund amount for approved returns. This fee covers the costs associated with processing and restocking returned merchandise.

Refunds will be issued to your original payment method within 5–10 business days after your return has been received and inspected.

Original shipping costs are non-refundable.

Exchanges

If you would like to exchange an item, please contact us at menswearmovement@outlook.com within 14 days of delivery. Exchanges are subject to product availability and the return conditions outlined above.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Gift cards

If you have any questions regarding our Return & Refund Policy, please contact us at menswearmovement@outlook.com.

My parcel has been stolen?

We do not take any responsibility for parcels left in safe places or chosen neighbours.

Gps and proof of delivery is available on the tracking. If you believe your parcel has been stolen, we advise you contact the police before contacting us. We require you to provide a valid crime reference before we can assist any further.