FAQS
Frequently Asked Questions
Can I cancel my order after placing it?
Unfortunately, once an order has been placed, we are unable to cancel or amend it. We recommend checking your order details, size, colour and delivery information carefully before completing your purchase.
Once your order has been processed, it will continue through our fulfilment process as normal.
How long will my order take to arrive?
Our standard shipping timeframe is 1–7 business days. Please note that delivery times can vary depending on your location, the courier and any unexpected delays.
Business days do not include weekends or public holidays. Once your order has been dispatched, you may receive tracking information where available.
Can I exchange an item for a different size or item?
Yes! We do accept exchanges for a different size or item, provided the requested replacement is currently in stock.
Items must be returned in their original condition and meet our return/exchange requirements. If the size or item you would like is unavailable, we may not be able to complete the exchange.
We recommend contacting us before sending your item back so we can confirm availability and guide you through the exchange process.
Do you have a physical shop I can visit?
Not currently. We do not operate an in-person shop or physical retail store at this time.
All orders are placed online, allowing us to offer our products directly through our website.
Do I have to pay for my return shipping?
Yes. Return shipping costs are the responsibility of the customer.
If you need to return an item, you will need to arrange and pay for the return postage/label yourself. We recommend using a tracked delivery service and keeping your proof of postage until your return has been received and processed.
Please ensure your return meets our return requirements before sending it back.
How will I know when my order has been shipped?
Once your order has been processed and dispatched, you will receive a shipping confirmation email.
This email will confirm that your order has left us and, where tracking is available, will include your tracking information so you can follow its progress.